Refund Policy
Last updated: August 2026
1. Overview
At XRM Marketing & Outreach, we want our clients to be satisfied with the services we provide. This Refund Policy explains when refunds may be available for marketing services and project fees.
2. Service fees and retainers
Most of our services are delivered on a project or retainer basis under a signed agreement. Fees for work already performed or completed milestones are generally not refundable. Refunds for any prepaid, unused retainer balances may be considered on a case-by-case basis within 14 days of payment.
3. Cancellation
Clients may cancel ongoing services by providing written notice as specified in their service agreement. Cancellation does not entitle the client to a refund for work already completed or expenses already incurred.
4. Disputes and exceptions
If you are dissatisfied with our services, please contact us at admin@xrmagency.com. We will review your concerns and, where appropriate, may offer a partial credit, refund, or resolution on a discretionary basis.
5. Processing
Approved refunds will be processed using the original payment method within 10 business days, unless otherwise agreed.
6. Changes to this policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date.